Privacy Policy

 This Privacy Policy applies to the personal information we collect when you purchase our toilets, consult our services, or interact with our platform. We are committed to protecting your information security, especially for bathroom-related personal or property information.
1. Information We CollectWhen you use our services (e.g., order toilets, consult installation), we may collect: Basic contact info: Name, phone number, delivery address (to arrange toilet delivery and coordinate installation timing) Order-related info: Payment details (we do not store sensitive payment data; it is processed via trusted third-party payment providers), custom requirements (e.g., bathroom pit distance, water supply pressure, installation space size) Communication records: Content of your consultations with our customer service team (to resolve toilet-related issues such as model selection, installation guidance, and water component maintenance)
2. How We Use Your InformationFulfill orders: Arrange toilet delivery (note fragile goods handling), provide model matching suggestions based on pit distance, coordinate authorized installation services (if required), process payments, and complete after-sales services (e.g., defect replacement, warranty claims) Provide support: Respond to your inquiries about toilet flushing performance, water-saving features, installation steps, or water component troubleshooting Inform updates (optional): Send occasional notifications about toilet new models (e.g., water-saving upgrades) or maintenance tips (e.g., scale removal for water components) (you can unsubscribe at any time)
3. Information Protection & SharingWe adopt strict security measures (including data encryption) to protect your information from unauthorized access, especially for bathroom space size and pit distance data. We will not share your personal info with third parties except: With logistics providers (only delivery address/contact to ensure safe delivery of fragile goods) With authorized installers (only necessary info like delivery address and toilet model to complete installation) When required by law or to protect our legitimate rights
4. Your RightsYou may request to view, correct, or delete your personal information (except info necessary for order records and after-sales warranty services) by contacting our support team. We will verify your identity before processing the request to ensure information security.
Contact UsFor privacy-related questions or warranty claims, reach us via: Email: toilet-support@yourdomain.com Phone: XXX-XXXXXXX Working hours: 9:00–18:00 (Monday to Friday)